10+ years shipping digital products across fintech, telecom, retail and education — using product strategy, PLG and AI to build teams and systems that scale.
LUIS FERNANDO
PABÓN
Senior PM
WHAT I DO
[01]
PRODUCT STRATEGY
I define vision, goals and roadmaps aligned to business outcomes. I translate stakeholder needs into clear product direction — across B2B and B2C, from fintech to enterprise SaaS.
STRATEGY · ROADMAP[02]
BACKLOG & PRIORITIZATION
I cut through noise to prioritize what actually moves the needle. I use frameworks like RICE, MoSCoW, and impact mapping to keep teams focused on what matters — and say no to what doesn't.
BACKLOG · PRIORITIZATION[03]
DISCOVERY & RESEARCH
User interviews, market research, UX testing — I surface the insights that drive real product decisions. I've led discovery across fintech, telco, retail, education and enterprise SaaS.
RESEARCH · UX · DISCOVERY[04]
AGILE DELIVERY
End-to-end delivery across cross-functional teams. Sprint planning, backlog grooming, stakeholder alignment, and shipping. I've trained 1,000+ employees in Agile methodology.
AGILE · SCRUM · DELIVERY[05]
STAKEHOLDER MANAGEMENT
I align business, design, and engineering around shared goals. From C-suite to developers — I manage expectations, navigate competing priorities, and keep teams moving forward.
STAKEHOLDERS · ALIGNMENT[06]
PLG & AI-NATIVE PRODUCT
Growth loops where the product sells itself. I also use Claude daily as a collaborator — research synthesis, hypothesis generation, and building AI-powered product experiences.
PLG · AI · CLAUDEPLG FRAMEWORK
ACQUIRE
Freemium, free trials, shareable outputs — users find the product through the product.
ACTIVATE
AHA moment in minutes. Onboarding drives real value fast — not after a week of training.
RETAIN
The product builds habit. Users return because they need to.
REVENUE
Feature gating, not sales pressure. Conversion when users already feel the value.
REFER
The product is better shared. Users bring more users. The loop closes itself.
SELF-FUELING ENGINE
THE BUILDER
Senior PM with 10+ years building digital products across fintech, telecom, retail, and education. I work at the intersection of business, design, and technology — combining product strategy, user research, analytics, and Agile execution to deliver scalable, customer-focused solutions.
I use Claude as an active collaborator — not a shortcut. From discovery to experiment design to rapid prototyping, AI is part of how I ship faster and smarter.
International experience across North America and Latin America. Based in Bogotá, available globally remote.
SKILL TREE
EXPERIENCE
PRODUCT DELIVERY MANAGER
Visp — ISP SaaS
Led cross-functional teams delivering SaaS for the ISP industry. Full lifecycle: discovery → requirements → design → dev → testing → early-life support.
PM & PRODUCT OWNER
The Cocktail / WPP
PM across fintech, telco, retail and education. Projects: Cafam (SaaS multi-model), ETB (ISP commercial web), Elektra (mobile app MVP), AB InBev (BI adoption), Ecopetrol (Agile coaching 1,000+ employees).
CO-FOUNDER & PM
PixelFabric — AR Startup
Award-winning AR app for custom T-shirt design. Built from zero to launch at UBC's Centre for Digital Media.
UX RESEARCHER
Banco de Bogotá
Pioneered digital transformation through user testing and market research for fintech projects. Proxy Manager between internal clients and external providers.
ASSOCIATE PM
Experian — Midatacrédito
Grew monthly subscribers from 50K to 150K via freemium mechanics and B2B partnerships. PLG before it had a name.
EDUCATION
Master of Digital Media — UBC / Centre for Digital Media · Canada 2018–2020
B. Business Management, Minor Psychology — Universidad de los Andes · Colombia 2010–2016
Exchange Business/Marketing — Aston University · UK 2014
SELECTED WORK
CASE 01 · Experian · 2015–16
3× USER GROWTH — MIDATACRÉDITO
Grew Colombia's only Personal Finance Manager from 50K to 150K monthly subscribers. Built freemium mechanics, B2B partnerships, and lead gen targeting users with no credit score. PLG before it had a name.
50K → 150K users/month
FINTECH · PLG · B2BCASE 02 · The Cocktail · ETB
END-TO-END ISP COMMERCIAL WEB
Led agile squads redesigning ETB's commercial web flows. Solved misalignment between business goals and technical execution through user-centered flows tied to KPIs. Tools: Jira, Confluence, Figma, Google Analytics, Miro, Scrum.
Conversion funnel end-to-end redesign
TELCO · CRO · AGILECASE 03 · The Cocktail · Elektra
MOBILE APP MVP IN 3 MONTHS
PM for Elektra's full mobile app redesign for iOS and Android: 20+ sections, 900+ wireframes, 500+ interface screens. Onboarding, product catalog, PDP, account management and checkout — delivered in 7 sprints.
900+ wireframes · 500+ screens · 7 sprints
RETAIL · MOBILE · MVPCASE 04 · The Cocktail · Cafam
SAAS MULTI-MODEL PLATFORM
PO for Cafam's full digital ecosystem reimagination — integrating healthcare, tourism, education and entertainment into one scalable SaaS platform. Deep design-backend coordination across squads. Tools: JIRA, Contentful, Figma, Slack, Zeplin.
4 business models · 1 platform
SAAS · UX · MULTI-STAKEHOLDERCASE 05 · Ecopetrol + AB InBev
BI ADOPTION + AGILE AT SCALE
Change management for BI tool adoption at AB InBev. Agile coaching for 1,000+ Ecopetrol employees — applied PLG thinking to internal tools: value from first use, not after weeks of training.
+1,000 people trained
ENTERPRISE · AGILE · CHANGE MGMTCASE 06 · PixelFabric · 2019–20
AWARD-WINNING AR STARTUP
Co-founded PixelFabric — an AR app that brings T-shirt designs to life using augmented reality. Built from zero, won awards at UBC's Centre for Digital Media. Tools: Unity, Photoshop, Illustrator, Google Drive, Trello.
Award-winning · Canada
STARTUP · AR · 0→1THE FRAMEWORK
PLG is a go-to-market strategy where the product is the primary driver of acquisition, activation, retention, and expansion. Slack, Figma, Notion and Dropbox all got here without a traditional sales team — the product did the selling.
[PLG-01]
NORTH STAR METRIC
One metric that captures the value delivered to users. Everything aligns to it. Slack: messages sent. Zoom: meeting minutes. This is the number I help teams find first.
STRATEGY[PLG-02]
ACTIVATION MAPPING
Find the exact actions in the first 48h that predict 30-day retention. Then build onboarding around those moments — cohort analysis, not gut feeling.
ANALYTICS[PLG-03]
FREEMIUM ARCHITECTURE
What to gate and what to give free is a design decision. The free tier must deliver real value while creating natural urgency to upgrade — not artificial pressure.
MONETIZATION[PLG-04]
VIRAL LOOP DESIGN
Figma is free to collaborate — that's a viral loop baked into the core. Design the product to be better when shared. The incentive is functionality, not cash.
GROWTH[PLG-05]
PQL SCORING
Know when a free user is ready to buy based on behavior inside the product — not whether they opened your email. Product Qualified Leads convert 3× better than MQLs.
CONVERSION[PLG-06]
AI-POWERED ONBOARDING
Claude can personalize onboarding in real time. Every user takes a different path to their AHA moment — this is the new frontier of PLG, and I'm already building it.
AI + PLGTHOUGHTS & IDEAS
Click any post to read the full article ▼
LEADERSHIP · Jan 2021
THE THREE PILLARS OF EFFECTIVE LEADERSHIP
Leadership is one of the most challenging yet rewarding soft skills a person can develop. While understanding theory is valuable, real-world application is what truly refines our ability to lead. It requires a high level of introspection and emotional intelligence — being able to step back, recognize successes and failures, and continuously improve.
A strong leader knows when to lead, when to follow, and how to enhance problem-solving within a team. I define leadership through three key pillars:
Effective communication is the foundation of strong leadership. It's about striking the right balance in clarity, frequency, and assertiveness. Agile offers structured approaches: daily stand-ups for progress, retrospectives for reflection, sprint reviews to align with stakeholders. Feedback mechanisms like 360° reviews and one-on-ones create valuable introspection opportunities.
One of my preferred leadership models is Radical Candor — challenging directly (sharing honest feedback without arrogance) while caring personally (bringing humanity into professional interactions). Balancing both allows transparent discussions that tackle the elephant in the room without eroding morale.
"If you want to go fast, go alone. If you want to go far, go together." — Cory Booker
Great leadership fosters collaboration, trust, and accountability. Show genuine interest in team members' growth. Cultivate psychological safety where ideas and concerns can be shared openly. Direct competition toward external goals rather than internal conflicts. A leader's job is not to micromanage — it's to trust the team, guide them, and create space for growth.
Leadership is ultimately about outcomes. Align on clear goals, adapt when plans change, maintain accountability without stifling creativity. Agile supports results-driven work through iteration and continuous improvement. The key is balancing structure with flexibility.
"To improve is to change; to be perfect is to change often." — Winston ChurchillLEADERSHIP · TEAMS · COMMUNICATION · AGILE
CREATIVITY · Jan 2021
ON FOSTERING CREATIVITY IN PRODUCT TEAMS
I believe creativity is one of the most valuable skills to cultivate — it integrates curiosity, flexibility, and design thinking to generate value from seemingly insignificant ideas. My studies in Canada reinforced that creativity is built on hard work, smart work, courage, and a bit of luck. It thrives in environments that encourage diversity, open communication, and a culture of empathy.
Creativity is hindered when there is only one "right" answer, when logic is overemphasized and dismisses unconventional solutions, or when rules are too rigid to allow exploration. A team that fosters creativity must embrace mistakes as an essential part of the iterative process.
Ultimately, a worthwhile goal is to create something truly original that endures. And that starts with making it safe to fail.
CREATIVITY · DESIGN THINKING · TEAMSPRODUCT · Jan 2021
WHAT I LEARNED MANAGING PRODUCT ACROSS 4 INDUSTRIES
As a manager, your role extends beyond directing tasks — you are responsible for driving all aspects of team development. From fintech to telco to retail and education, the pattern is always the same: align on clear goals, adapt when plans change, and maintain accountability without stifling creativity.
The domain changes. The vocabulary changes. The stakeholders change. The regulatory context changes. But the fundamentals don't: users have needs, businesses have goals, and your job is to find the overlap and ship toward it.
Effective teams align on clear goals, adapt flexibly when plans change, and maintain accountability without stifling creativity. Agile supports results-driven work by emphasizing iteration and continuous improvement. The key: balance structure with flexibility — roadmap in place, but acknowledge that plans change.
PRODUCT MANAGEMENT · AGILE · LEADERSHIPUX · Jan 2021
UX DESIGN PRINCIPLES I APPLY TO EVERY PRODUCT
As digital technology evolves, so do our expectations of digital interactions. UX design focuses on crafting the "feel" of a product — ensuring interactions are intuitive, seamless, and meaningful. A UX designer's primary goal is to create products that provide value to users while maximizing overall impact.
Every product decision I make runs through these three filters. A feature that's technically sound but not useful to the user is waste. A flow that's usable but not desirable will lose to a competitor that cares about craft. UX is not a phase — it's a continuous lens applied from discovery through delivery.
At Elektra we delivered 900+ wireframes and 500+ interface screens in 3 months — only because we had clear UX principles guiding prioritization at every sprint.
UX DESIGN · PRODUCT · RESEARCHWORK TOGETHER
GOT A PRODUCT CHALLENGE? LET'S TALK.
Prioritization problem? PLG strategy? Want to discuss how Claude fits into your workflow? I'm always up for a good product conversation.
PLAYER 2 HAS ENTERED THE GAME
Building a product? Need help with prioritization, PLG strategy, or integrating AI into your workflow? Let's talk.